Terms of service

GENERAL INFORMATION

These General Conditions of Sale have as object the purchase of optical products made remotely via the telematic network on the website www.mondello1962.com, belonging to Ottica Mondello S.n.c. di Mondello Piera e C., VAT number 01641141005, with registered office in Rome, Via Gregorio VII, 320/322 info@otticamondello.com. REA number: RM – 650815, tel. and fax 06.633982.

The sale is governed by these General Conditions in compliance with the sector regulations, with particular reference to the provisions of the Civil Code, Legislative Decree 206/05 and the Legislative Decree. 70/03 and, as regards the protection of privacy, the Legislative Decree 196/03.

The Customer, before sending the order, must have carefully read the following general conditions of sale.


CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

Contracts for the sale of products on the website, www.mondello1962.com is considered concluded at the time of acceptance by Ottica Mondello S.n.c. di Mondello Piera e C., of the purchase order made by the Customer. With the acceptance, the transaction with the Customer will therefore be completed.

The electronic submission of the purchase order by the Customer implies the acknowledgment and acceptance by the same Customer of these general conditions of sale and the obligation to observe and respect them in its relations with Ottica Mondello S.n.c. by Mondello Piera and C.

All communications will be sent to the e-mail address indicated by the Customer with the purchase order.


CUSTOMER OBLIGATIONS

The Customer is required, before submitting their purchase order, to carefully read and observe these general conditions of sale.

Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these general terms and conditions, which have already been viewed and accepted during the contract conclusion phase.



DEFINITION OF THE ORDER

By sending the order online, by electronic selection on the website
www.otticamondello.com, the Customer transmits to Ottica Mondello S.n.c. di
Mondello Piera e C. a proposal to purchase the product and / or products
included in the cart. When the Customer places an online order for the products
he has placed in the cart, he agrees to purchase them at the price indicated in
the relative descriptive and technical sheets and at the terms indicated in
these General Conditions of Sale.

Upon receipt of the order, Ottica Mondello s.n.c. di Mondello Piera e C. will promptly send the customer a receipt with a summary of the terms of purchase.

In case of use of a credit card, the payment of the purchased products must be made within the procedure, otherwise, no purchase order can be completed.

If the Customer decides to pay by bank transfer, the purchase order that will be sent by the Customer will be completed with the actual receipt of the payment by Ottica Mondello S.n.c. di Mondello Piera and C.



PURCHASE METHOD

The Customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein (expressed in euros including VAT).

Before sending the order, the unit cost of each selected product will be summarized to the customer, together with the total cost in the case of multiple products.

As already stated in the previous paragraph, in the case of using a credit card, the payment of the purchased products must be made within the procedure, otherwise, no purchase order can be completed.

If the Customer decides to pay by bank transfer, the purchase order that will be sent by the Customer will be completed with the actual receipt of the payment by Ottica Mondello S.n.c. di Mondello Piera and C.

Upon receipt of the order, Ottica Mondello di Mondello Piera e C. will promptly send the customer a receipt with a summary of the purchase terms.

Within 24/48 hours from the order, Ottica Mondello S.n.c. di Mondello Piera e C. will send the acceptance to the Customer. Only with the acceptance of the order by Ottica Mondello S.n.c. di Mondello Piera e C. the transaction with the Customer will be finalized and the contract will therefore be concluded. Acceptance is subject to the availability of the chosen product.

In the case of payment, by the Customer, by bank transfer - finalizing the purchase order sent by the Customer upon receipt of the payment by Ottica Mondello S.n.c. di Mondello Piera e C. - acceptance will take place within 24/48 hours of crediting the sums to the current account.

To facilitate the process, the Customer can send the payment receipt, together
with the order number, by fax to the number: 06.633982 or by email to:



PAYMENT

The Customer can make the payment by choosing one of the following methods listed.

a) Payment by credit card

In the event that the Customer intends to pay by credit card, he can use the payment
procedure with PayPal, suitable for ensuring the confidentiality of the data
provided by the customers. For any information and further Legal Agreements,
the Customer is referred to the website www.paypal.com

b) Payment by bank transfer

Payment by bank transfer can be made using the following details:

- IBAN: IT70W0306903241100000005993
with header: Ottica Mondello s.n.c. di Mondello Piera e C. to facilitate the
process, the Customer can send the payment receipt together with the order
number by fax to the number: 06.633982 or by email to: info@otticamondello.com



PRODUCT DELIVERY

For the e-commerce service, Ottica Mondello S.n.c. di Mondello Piera e C. makes deliveries throughout Europe, using the specialized courier service DHL.

Ottica Mondello S.n.c. di Mondello Piera e C. will ship the goods within 24/48 hours from the acceptance of the confirmation of the transaction.

Delivery times are 2-3 working days for Europe and 3-5 working days for the rest of the world.

The purchased good is delivered to the address indicated by the Customer in the purchase procedure. Any specific needs must be proposed by the Customer to Ottica Mondello S.n.c. di Mondello Piera and C.

Through a link contained in the acceptance of the purchase order, or by using the codes referenced directly on the DHL Courier website, the Customer can check the status of the shipment of their order.

In the event of non-delivery due to the absence of the recipient at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Ottica Mondello S.n.c. di Mondello Piera e C. in Rome, Via Gregorio VII, 320/322).

Upon delivery, the Customer is required to verify that the package is intact, not damaged or wet. Only after this verification, the Customer will have to accept the delivery, otherwise, he will be required to reject the package.

If the goods arrive at their destination broken or damaged, Ottica Mondello S.n.c. di Mondello Piera e C. undertakes to replace the product at its own expense, only and exclusively if the recipient has ascertained the breakage or damage in the presence of the courier who made the delivery or if he has indicated on the receipt document ACCEPTANCE WITH RESERVE.

If there is
no correspondence between the order and the goods delivered, the Customer must
promptly raise the dispute by calling 06.633982 or by sending an e-mail to info@otticamondello.com.



GUARANTEE OF CONFORMITY

The delivered products comply with the characteristics illustrated online in the relative descriptive and technical sheets.

The products purchased on the website www.mondello1962.com are subject to the
regulations on the sale of consumer goods pursuant to Article 1490 of the
Italian Civil Code. civ. and following, with particular attention to the
deadline for reporting defects to the seller which is eight days from the
discovery by the buyer, otherwise the right to the guarantee will be lost. For
the Consumer, defects manifested within two years of purchase (delivery of the
goods) are covered and the Consumer has two months from discovery to contest
them to the seller. In fact, therefore, the guarantee operates for 26 months
from the date of delivery of the goods.

Right of withdrawal and methods for exercising the right of withdrawal

Pursuant to Legislative Decree 06/09/05 n.206, the Consumer Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 days of delivery of the goods / items. goods.

This right is reserved exclusively for Customers. The Consumer is any natural person who acts for purposes not related to any commercial, entrepreneurial or professional activity carried out.

To exercise
this right, the Consumer Customer, within 14 days of delivery of the products,
must send a written communication by registered letter with acknowledgment of
receipt to Ottica Mondello S.n.c. di Mondello Piera e C. in Rome, Via Gregorio
VII, 320/322 or to the email address info@otticamondello.com indicating your
name, address, IBAN code, and if available, telephone and fax number and e-mail
address. The Consumer must also indicate the product or products for which he
intends to exercise the right of withdrawal.

Essential, in order to be able to initiate a notice of withdrawal is that the good / goods are intact. The right of withdrawal, in fact, is totally lost, for lack of the essential condition of integrity of the asset, in cases where Ottica Mondello S.n.c. of Mondello Piera and C. ascertain:

- the lack of the external packaging and / or the original internal packaging;

- or, the absence of integral elements of the product;

- or, damage to the product for reasons other than its transport.

In case of forfeiture of the right of withdrawal, Ottica Mondello S.n.c. di Mondello Piera e C. will return the purchased good to the sender, charging the shipping costs to the sender.

 

If the goods arrive at their destination broken or damaged, Ottica Mondello S.n.c. di Mondello Piera e C. undertakes to replace the product at its own expense, only and exclusively if the recipient has ascertained the breakage or damage in the presence of the courier who made the delivery or if he has indicated on the receipt document ACCEPTANCE WITH RESERVE.