Refund policy

According to Legislative Decree 06/09/05 n.206, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 days of delivery of the goods/items.

This right is reserved exclusively for Consumer Customers. The Consumer is any natural person who acts for purposes not related to any commercial, entrepreneurial or professional activity carried out.

To exercise this right, the Consumer Customer, within 14 days of delivery of the products, must send a written communication by registered letter with acknowledgment of receipt to Ottica Mondello S.n.c. di Mondello Piera e C. in Rome, Via Gregorio VII, 320/322 or to the e-mail address info@otticamondello.com indicating his name, address, Bank details, and if available, telephone and fax number and e-mail address. The Consumer must also indicate the product or products for which he intends to exercise the right of withdrawal.

Essential, in order to be able to initiate a notice of withdrawal is that the good/goods are intact. The right of withdrawal, in fact, is totally lost, for lack of the essential condition of integrity of the asset, in cases where Ottica Mondello S.n.c. of Mondello Piera and C. ascertain:

- the lack of the external packaging and / or the original internal packaging;

- or, the absence of integral elements of the product;

- or, damage to the product for reasons other than its transport.

In case of forfeiture of the right of withdrawal, Ottica Mondello S.n.c. di Mondello Piera e C. will return the purchased good to the sender, charging the shipping costs to the sender.


EFFECTS OF WITHDRAWAL

Without undue delay and - in any case - within the term of 14 (fourteen) working days starting from the communication of the withdrawal from the concluded contract, the Consumer Customer is required to return the good / goods to Ottica Mondello S.n.c. di Mondello Piera e C. complete with all accessories, with everything originally delivered to the Consumer, as well as packed. The deadline is met if the Consumer sends back the good / goods before the expiry of the 14-day period. The returned product must be accompanied by a copy of the electronic receipt of the order.

By law, the costs of returning the goods to Ottica Mondello S.n.c. di Mondello Piera and C. are charged to the Consumer.

The shipment, until receipt by Ottica Mondello S.n.c. di Mondello Piera e C. is under the full responsibility of the Consumer.

In case of damage to the good / goods during transport, Ottica Mondello S.n.c. di Mondello Piera e C. will promptly notify the Consumer, to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the good (s) (if insured); in this case, the product will be made available to the Consumer for its return, at the same time canceling the request for withdrawal.

Mondello Optics S.n.c. di Mondello Piera e C. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

If the right of withdrawal is exercised in accordance with the provisions contained in this clause, Ottica Mondello S.n.c. di Mondello Piera e C. will reimburse the payments made by the Consumer without undue delay, except for the return costs, and in any case no later than 14 days from the day of receipt of the notice of withdrawal. The reimbursement, however, can be suspended until Ottica Mondello S.n.c. has received the good / goods. di Mondello Piera e C. or until the consumer demonstrates that he has returned the good / goods, if earlier.

Mondello Optics S.n.c. di Mondello Piera e C. will proceed with said reimbursement using the payment method used by the Consumer Customer for the initial transaction or other expressly agreed by him; in any case, the Consumer Customer will not have to bear the cost of such reimbursement.